1. Preparation before telephone interview communication

獵頭顧問在通過電話與企業(yè)或者候選人溝通之前，需要做好一系列的準(zhǔn)備。

Before communicating with companies or candidates over the phone, headhunting consultants need to make a series of preparations.

要調(diào)整好自己的心態(tài)，克服自己的恐懼心理以及做好被拒絕的心理準(zhǔn)備。然后要對候選人的簡歷進行閱讀，了解候選人的個人基本信息、學(xué)歷信息、工作經(jīng)歷、項目經(jīng)歷等是否完整，工作經(jīng)歷是否有斷檔，發(fā)展是否是“朝上的”。其次，還要對招聘的企業(yè)信息進行熟悉，比如行業(yè)信息、企業(yè)性質(zhì)、發(fā)展動態(tài)、企業(yè)文化以及招聘的職位信息：包括部門架構(gòu)、匯報情況、團隊配合等等。

Firstly, it is necessary to adjust one's mindset, overcome one's fear, and be prepared for rejection. Then, you need to read the candidate's resume to understand whether their personal basic information, educational background, work experience, project experience, etc. are complete, whether there are any gaps in work experience, and whether their development is "upward". Secondly, it is necessary to familiarize oneself with the information of the recruitment company, such as industry information, company nature, development trends, corporate culture, and job information for recruitment, including department structure, reporting situation, team cooperation, etc.

2、電話面試的一般話術(shù)及問題

2. General Techniques and Questions for Telephone Interviews\

撥通電話之后，確認(rèn)對方姓名，確認(rèn)對方時間是否方便，之后做自我（個人+公司）介紹。

After dialing the phone, first confirm the other party's name, confirm if the other party's time is convenient, and then introduce oneself (personal+company).

面試過程中，需要對候選人做初步的電話面試，面試的一般問題一般而言包括：職業(yè)發(fā)展規(guī)劃、發(fā)展地點、在職時間斷檔問題、跳槽原因等。

During the interview process, it is necessary to conduct a preliminary phone interview with the candidate. Generally speaking, the interview questions include: career development plan, development location, gap in employment time, reasons for job hopping, etc.

針對不通職業(yè)可以問一些針對強的問題，比如完成業(yè)績情況、帶領(lǐng)團隊人數(shù)、熟悉的渠道、接觸的客戶、成功的案例、負(fù)責(zé)過的項目、接觸的專案等等

For different professions, you can ask some targeted questions, such as completion performance, number of team leaders, familiar channels, clients contacted, successful cases, responsible projects, projects contacted, etc

在與候選人的電話交流過程中，就對方回答中的問題進行追問。其中還要注意以下細(xì)節(jié)。

During the phone conversation with the candidate, follow up on the questions answered by the other party. Please also pay attention to the following details.

深入挖掘候選人的求職動機

Dig deeper into the candidate's job search motivation

詢問候選人是否有疑問需要了解并進行解答

Ask and greet the candidate if there are any questions that need to be understood and answered

告知候選人大概的招聘流程，詢問候選人方便的時間段

Inform candidates of the general recruitment process and inquire about a convenient time frame for selecting candidates

給予候選人適當(dāng)?shù)慕ㄗh和意見

Provide appropriate suggestions and opinions to candidates

3、電話面試中常見的問題

3. Common Questions in Telephone Interviews

一定要跟對方互動，提引導(dǎo)性的問題，傾聽候選人的回答，適當(dāng)給予回應(yīng)。

Be sure to interact with the other party, ask guiding questions, listen to the candidate's answers, and provide appropriate responses.

碰到滔滔不絕的候選人，要學(xué)會適當(dāng)打斷，不要讓他掌握節(jié)奏。

When encountering a candidate who is constantly talking, learn to interrupt appropriately and not let him grasp the rhythm.

電話面試不僅僅是確認(rèn)信息及工作經(jīng)歷，面試時間不宜太短，一般需要30分鐘及以上，才能較為充分了解候選人的情況。

Telephone interviews are not just about confirming information and work experience, and the interview time should not be too short. It usually takes 30 minutes or more to fully understand the candidate's situation.

感謝您的閱讀，此文的文章來源：濟南獵頭公司更多的內(nèi)容和問題請點 http://www.szsjdq.com.cn我們會繼續(xù)努力的為您提供服務(wù)，感謝您的支持！

Thank you for reading. The source of this article is Jinan Headhunting Company. For more information and questions, please click http://www.szsjdq.com.cn We will continue to work hard to provide you with services. Thank you for your support!